RSG Med Spa Growth System
A patient acquisition and follow-up system that helps med spas convert more inquiries, recover missed opportunities, reduce no-shows, and reactivate previous patients.
The operational problem
Inquiries arrive on Instagram, Facebook, and the phone all day. When the front desk is with a patient, those inquiries wait hours for a reply — and most people book with whoever answers first.
Guided tour · step 0 of 11
A Botox inquiry arrives on Instagram — watch the system convert it.
The problem: DMs sit unanswered while staff are with patients, and interested people book elsewhere. Run the scenario to watch one inquiry go from first message to booked consultation.
Aura Aesthetics
Today at Aura Aesthetics
New inquiries
IG, FB, calls, website
Consultations booked
Missed calls recovered
Text-back within 60 seconds
Lead response time
Was 47 min before automation
Upcoming consultations
No-shows this month
Reactivation responses
From lapsed-lead campaign
Lead → consult rate
Pipeline · $5,490 open
Interactive demonstration using sample dataLive activity
Upcoming schedule
Wed
Jul 15
confirmedBotox consultation — Dana Whitfield
3:30 PM · Carly, RN
Thu
Jul 16
pendingHydrafacial consult — Rachel Nguyen
1:00 PM · Esthetician Noelle
Thu
Jul 16
confirmedMicroneedling session 3 — Monica Álvarez
4:15 PM · Esthetician Noelle
Fri
Jul 17
confirmedLaser hair removal — Priya Shah (package 1 of 6)
10:00 AM · Carly, RN
Open tasks · 4
Call Stephanie Ford — no reply to filler inquiry after 2 automated follow-ups
Amanda (front desk)TodayCollect missing $50 consult deposit — Rachel Nguyen (Thu 1:00 PM)
Amanda (front desk)TodayPersonal follow-up: Tara M. reported long wait time on feedback survey
Dr. ReyesTomorrowVerify intake form completed — Dana Whitfield (Wed 3:30 PM)
Amanda (front desk)Wed
Demo environment — no real messages, appointments, or payments will be sent.
Automation does the chasing. Your team does the judging.
What enters the system
- Instagram & Facebook DMs
- Missed and after-hours phone calls
- Website consultation forms
- Text messages
- Existing patient records
- Lapsed-lead and no-show lists
What the system does
- Captures every inquiry into one record
- Asks qualifying questions and collects contact details
- Sends booking links and consultation reminders
- Runs reactivation campaigns on lapsed leads
- Creates front-desk tasks with context
- Flags no-show risk and negative feedback for staff
- Tracks response time, conversion, and show rates
What your team still controls
- Approving campaign messages before they send
- Clinical questions and treatment recommendations
- Sensitive patient conversations
- Performing consultations and treatments
- Pricing, offers, and membership decisions
- Adjusting any workflow, reminder, or sequence
Potential integrations
Configured per engagement around the tools you already run — shown here as options, not live connections.
- Practice management systemsConfigurable
- Scheduling & booking platformsConfigurable
- Google CalendarConfigurable
- Twilio SMSConfigurable
- Meta messaging (Instagram & Facebook)Configurable
- EmailConfigurable
- Stripe & payment processorsConfigurable
- Review platformsConfigurable
- Website formsConfigurable
Under the hood: Instagram inquiry → booked consultation
Every workflow in this demo is a sequence your team can see, edit, pause, and approve — not a black box.
Turn More Inquiries Into Booked Treatments
Every RSG operating system is configured around the company's existing tools, customer journey, team responsibilities, bottlenecks, and growth priorities.
Diagnose the current operation
We map how leads, customers, and admin work actually move through your business today — and where revenue leaks out.
Design the operating system
Workflows, sequences, and handoffs designed around your tools, your team, and your customer journey. Nothing generic.
Build, integrate, test, and optimize
We implement, connect your existing platforms, test against real scenarios, and tune the system as it runs.