RSG Health & Wellness Front Desk System
A client acquisition and follow-up system that helps health and wellness practices convert more inquiries, recover missed opportunities, reduce no-shows, and bring lapsed clients back onto the schedule.
The operational problem
Inquiries arrive on Instagram, Facebook, and the phone all day. When the front desk is with a client, those inquiries wait hours for a reply; and most people book with whoever answers first.
Guided tour · step 0 of 12
A wellness inquiry arrives on Instagram, watch the system convert it.
The problem: DMs sit unanswered while staff are with clients, and interested people book elsewhere. Run the scenario to watch one inquiry go from first message to booked consultation.
Aura Health & Wellness
Today at Aura Health & Wellness
New inquiries
IG, FB, calls, website
Consultations booked
Missed calls recovered
Text-back within 60 seconds
Inquiry response time
Was 47 min before automation
Upcoming consultations
No-shows this month
Reactivation responses
From lapsed-client campaign
Inquiry → consult rate
Pipeline · $5,525 open
Sample dataNew Inquiry
1
Contacted
2
Consultation Booked
2
Consult Completed
1
Treatment Scheduled
1
Follow-up & Retention
1
Recovered this month · $4,295
Sample data- $540
Rachel Nguyen
Missed call, answered in 42 s
- $350
Kelly Brandt
Quiet 4 months
- $540
Grace Kim
Quiet 6 days after consult
Live activity
Kelly Brandt replied to the reactivation campaign, staff notified.
11:14 AM
48-hour reminder sent to Dana Whitfield; confirmation received.
9:22 AM
Reactivation campaign 'Lapsed clients: 90+ days' sent to 112 contacts.
8:05 AM
High-intent lead: Jade Coleman asked about lip filler pricing on Facebook.
Yesterday 10:42 AM
Missed call from Rachel Nguyen: text-back sent in 42 seconds.
Yesterday 2:14 PM
Rachel Nguyen booked a Hydrafacial consultation for Thursday 1:00 PM.
Yesterday 2:26 PM
Review request sent to Monica Álvarez after microneedling session 3.
Yesterday 6:00 PM
Follow-up task created: Stephanie Ford unresponsive after 2 attempts.
Yesterday 5:00 PM
Upcoming schedule
Wed
Jul 15
confirmedBotox consultation: Dana Whitfield
3:30 PM · Carly Jensen, RN
Thu
Jul 16
pendingHydrafacial consult: Rachel Nguyen
1:00 PM · Noelle Baptiste, LE
Thu
Jul 16
confirmedMicroneedling session 3: Monica Álvarez
4:15 PM · Noelle Baptiste, LE
Fri
Jul 17
confirmedIV therapy: Priya Shah (drip 1 of 6)
10:00 AM · Carly Jensen, RN
Open tasks · 4
Call Stephanie Ford, no reply to filler inquiry after 2 automated follow-ups
Amanda CruzTodayCollect missing $50 consult deposit: Rachel Nguyen (Thu 1:00 PM)
Amanda CruzTodayPersonal follow-up: Tara M. reported long wait time on feedback survey
Dr. Lena ReyesTomorrowVerify pre-visit form completed: Dana Whitfield (Wed 3:30 PM)
Amanda CruzWed
Swipe sideways to change section. Demo environment, no real messages, appointments, or payments will be sent.
Turn More Inquiries Into Booked Appointments
Every RSG operating system is configured around the company's existing tools, customer journey, team responsibilities, bottlenecks, and growth priorities.
Diagnose the current operation
We map how leads, customers, and admin work actually move through your business today; and where revenue leaks out.
Design the operating system
Workflows, sequences, and handoffs designed around your tools, your team, and your customer journey. Nothing generic.
Build, integrate, test, and optimize
We implement, connect your existing platforms, test against real scenarios, and tune the system as it runs.