Retail & Multi-location Businesses
RSG builds and operates the systems that keep inventory honest across locations, bring one-time shoppers back, and put every store's numbers in one place, connected to the POS and ecommerce platforms you already run.
Designed for specialty retailers, local chains, franchise locations, and showrooms; especially businesses selling both in store and online. If your customers, stock, and reporting live in systems that don't talk to each other, this page is about you.
Simulated interface: sample data only
Where it breaks
These are the failure points in retail operations that look small alone but compound across locations.
The POS at one store says twelve units, the shelf says four, and the warehouse spreadsheet says something else entirely. Transfers, returns, and shrink go unrecorded until the annual count, so nobody fully trusts the number they are looking at.
A customer told an item is in stock who finds an empty shelf rarely gives the store a second chance.
In-store sales and online orders live in separate systems with separate customer lists and separate stock pools. The website happily sells the last unit that walked out the door an hour ago.
Overselling online what just sold in store turns revenue into refund emails.
Most transactions close without capturing a name, a number, or consent to follow up, so the customer is a stranger the moment the receipt prints. There is no welcome, no reason to return, and no way to notice when a regular goes quiet.
Every one-time buyer means paying full acquisition cost again for the next sale.
Each location's manager reports in a different format, on a different schedule, from a different system. Consolidating it means hours of spreadsheet work, and the result is a snapshot that was already stale when it was finished.
Decisions made on last month's hand-built numbers are made on a picture that has already changed.
Orders re-keyed between systems, pickup texts typed by hand, transfer sheets passed around, closing checklists on paper. None of it is hard; it is just constant, and it happens at every location, every day.
An hour of floor staff re-keying orders is an hour not spent selling.
The full workflow
Eleven stages from first discovery to the owner's report. Every stage has known failure modes, a named RSG system responsible for it, and numbers worth watching. This is the map we use during scoping.
Stage 11 feeds stage 1: the lifecycle is a loop, not a funnel
What happens here
A shopper finds you through an ad, a search, a social post, a referral, or the storefront itself. Which channel produced them is knowable at this exact moment; and in most stores it is lost immediately.
Where it commonly fails
RSG system responsible
RSG Promotion & Campaign Automation System
Automation opportunities
Recommended systems
Seven named systems, built and operated by RSG. Each one is responsible for a specific set of the failure points above; together they form the connected picture. Every engagement is scoped individually against your platforms, locations, and volume; there is no off-the-shelf bundle.
Flagship system
One connected record of every order, customer, and conversation across every location and channel.
Stock levels you can trust, with reorders and markdowns flagged before they cost money.
One-time buyers systematically turned into repeat customers through loyalty tiers, timed follow-up, and win-backs.
Interactive demo
A hands-on simulation of the system running for Harbor & Pine Outfitters, a fictional coastal apparel and home-goods store with one storefront and an online shop. You can explore it as the owner, the store manager, or the sales floor; everything is clickable, and nothing in it is real.
The demo is a fully simulated environment populated entirely with fictional sample data, a made-up store, made-up customers, made-up numbers. It never touches real customer data, and nothing you do inside it affects any real system.
Inside the system
Run these yourself
Retail & Multi-Location assessment
Twelve questions, about three minutes. Your answers show where orders, stock, and customers are falling through the gaps between your systems; and which RSG system addresses the biggest gap first. No obligation follows.
Common questions
No: RSG systems connect to what you already run: Shopify, Shopify POS, Square, Lightspeed, Clover, WooCommerce, and the platforms around them. Replacing a core platform is a large, disruptive project we would only recommend if scoping shows it is genuinely necessary, and the decision stays yours.
In most configurations, yes. What each integration can do depends on the platform's API, your plan tier, and your account permissions, so we verify every connection against your actual accounts during scoping; before anything is built or billed.
A single focused system, such as ecommerce recovery or the customer service assistant, typically takes 2–4 weeks. The full Retail Operations Hub runs 4–8 weeks, and multi-location rollouts are phased over 8–12 weeks so every store keeps trading throughout. You get a specific timeline with the scope.
Every engagement is a custom quote. Scope depends on your locations, platforms, transaction volume, and which systems you need, so we price after scoping; a fixed, written scope before any build starts. We don't publish flat prices because they would be wrong in one direction or the other for most businesses.
Your data stays in your accounts (your POS, your ecommerce platform, your marketing tools) with RSG systems connecting them under role-based access controls. Consent is recorded at capture, unsubscribes take effect immediately, retention schedules are defined up front, and your data is never sold or shared beyond the platforms you approve.
It's common, and it's exactly the situation the Multi-Location Reporting Platform and Operations Hub are built for: they normalize data across systems into one consistent picture. Consolidating onto a single POS sometimes makes sense long-term, but it is never a prerequisite for working with us.