RSG Retail Growth System
A customer retention, loyalty, ecommerce, and operations system that helps retailers turn first-time shoppers into repeat customers, recover missed sales, keep inventory visible, and show owners exactly what's driving revenue.
The operational problem
Most shoppers buy once and disappear. Their contact info never gets captured, promotions go to everyone or no one, missed calls become missed sales, and low stock is discovered when a customer asks for something you don't have.
Guided tour · step 0 of 11
A Saturday shopper becomes a repeat customer — watch the whole journey.
The problem: most shoppers buy once, walk out, and are never heard from again. Run the tour to watch one purchase turn into a captured contact, a loyalty member, a five-star review, and a second sale.
Harbor & Pine Outfitters
Today at Harbor & Pine Outfitters
Revenue this month
Orders (store + online)
Average order value
Repeat-customer rate
Was 25% before the retention engine
Loyalty members
Campaign-attributed revenue
Storefront + online, traced to the campaign that produced it
Missed inquiries recovered
Missed calls + web questions answered automatically
Average review rating
127 reviews in 90 days
Pipeline · $4,996 open
Interactive demonstration using sample dataLive activity
Upcoming schedule
Thu
Jul 16
confirmedOrder pickup — Denise Okafor (#2183)
1:00 PM · Sam
Thu
Jul 16
confirmedPersonal shopping — Elena Marsh (fall preview)
4:30 PM · Theo
Fri
Jul 17
pendingOrder pickup — corporate gift boxes (Bayview Realty)
11:00 AM · Priya
Sat
Jul 18
confirmedHarbor Club early access — new arrivals hour
10:00 AM · Whole team
Open tasks · 4
Hold a size L Marlin Quarter-Zip at the register for Jordan Pike (missed-call inquiry)
SamTodayText Sarah Quinn when navy beanies arrive Thursday — 2 reserved
PriyaThuApprove reorder: Marlin Quarter-Zip is below reorder point (3 left, selling 5/week)
Maya (owner)TodayReview markdown suggestion: Dock Line bracelets & Tide Chart prints (slow movers)
Maya (owner)Fri
Demo environment — no real messages, appointments, or payments will be sent.
Automation does the chasing. Your team does the judging.
What enters the system
- POS checkouts and online orders
- Missed calls, texts, and DMs
- Website and product-page visits
- Loyalty signups and referrals
- Inventory counts and reorder points
- Review activity
What the system does
- Captures customer contact and consent at every purchase
- Sends welcome, review, win-back, and birthday sequences automatically
- Answers product, hours, and policy questions when staff can't
- Runs loyalty points, tiers, rewards, and referrals
- Flags low stock and slow movers before they cost money
- Attributes revenue to the campaign that produced it
- Delivers a daily owner summary across every channel
What your team still controls
- Pricing, promotions, and markdown depth
- What the assistant may promise (holds, policies, tone)
- Every campaign before it sends
- Purchase orders — drafts are suggestions, approval is human
- Which customers get the personal touch
- The products and the floor itself
Potential integrations
Configured per engagement around the tools you already run — shown here as options, not live connections.
- Square POSConfigurable
- ShopifyConfigurable
- LightspeedConfigurable
- CloverConfigurable
- Twilio SMSConfigurable
- Email (Klaviyo / Mailchimp)Configurable
- Google Business ProfileConfigurable
- Stripe & payment processorsConfigurable
- Accounting softwareConfigurable
- Gift-card platformsConfigurable
Under the hood: One-time shopper → repeat customer
Every workflow in this demo is a sequence your team can see, edit, pause, and approve — not a black box.
Stop Losing Customers After Their First Purchase
Every RSG operating system is configured around the company's existing tools, customer journey, team responsibilities, bottlenecks, and growth priorities.
Diagnose the current operation
We map how leads, customers, and admin work actually move through your business today — and where revenue leaks out.
Design the operating system
Workflows, sequences, and handoffs designed around your tools, your team, and your customer journey. Nothing generic.
Build, integrate, test, and optimize
We implement, connect your existing platforms, test against real scenarios, and tune the system as it runs.